Privacy
Your data,and what we do with it.
This page explains what personal data Second Life RO Manufacturing FZ-LLC collects, why we collect it, who sees it and how long we keep it. It applies to this website, to our enquiry forms and to the way we work with customers, partners and plants.
Last updated 16 October 2026.
We ask for what a business enquiry needs, and nothing else.
No selling of data
We never sell personal data, and we don't share it with anyone for their own marketing.
No tracking you don't choose
The site runs without advertising cookies. We only set what the pages need to work.
You can opt out any time
Every email we send has an unsubscribe link, and you can write to us instead.
You can ask what we hold
Ask us for a copy, a correction or deletion through our contact form.
1. Who we are
The controller of your data.
Second Life RO Manufacturing FZ-LLC, WFZ03-06, Shed No. 03, Al Hamra Industrial Zone, Ras Al Khaimah, United Arab Emirates. Phone +971 7 244 8033, or use our contact form.
We decide why and how the personal data described here is processed. For questions about this page, or about the data we hold on you, use our contact form and pick "A privacy request".
2. What we collect and why
Each purpose, and the data behind it.
| Why | What | Our basis | How long |
|---|---|---|---|
| Answering an enquiry from this website or by email | Name, company, email, phone, country, what you asked about, and how the enquiry reached us: the page you sent it from, the site or campaign link that brought you, your time zone, browser language and type of device | Steps taken at your request before a contract | 3 years after the last contact |
| Quotations, orders, delivery and invoicing | Contact details of the people involved, order and delivery data, payment references | Performing the contract | As long as UAE tax and commercial law requires |
| Checking a partner or customer before we contract (KYC) | Company documents, ownership, identity documents of owners and signatories, bank details | Our legal and compliance duties | As long as the law requires after the relationship ends |
| Warranty and technical support | Serial numbers, operating data, site and contact details | Performing the contract, and our legitimate interest in supporting the product | The warranty period, plus 3 years |
| Newsletters and product updates | Name, company, email, what you opened or clicked | Your consent | Until you unsubscribe |
| Keeping the website working and secure | IP address, browser type, pages visited, error logs | Our legitimate interest in a site that works and stays secure | 12 months |
We don't ask for special categories of data, and please don't send them to us. If you send us the personal data of your own colleagues or customers, make sure you're allowed to.
3. Cookies
What this site stores on your device.
This website uses only the cookies and local storage it needs to load pages, remember your form entries while you fill them in, and keep the site secure. We don't use advertising cookies, and we don't build a profile of you across other websites.
Fonts are loaded from Google Fonts, which means your browser contacts Google's servers and Google receives your IP address for that request. You can block this in your browser.
Analytics, only if you accept. When you first visit, we ask whether we may use analytics cookies. Only if you click Accept does the site load Zoho's tracking script (Zoho Marketing Automation and Zoho PageSense, part of the Zoho One suite we use). It records which of our pages you visit, so we can see what helps our visitors and, if you've given us your email, connect your visits to your enquiry in our CRM. If you decline, nothing is loaded. Your choice is stored in your own browser.
4. Who sees your data
A short list, and every one of them under contract.
Our own people
The colleagues who need it for your enquiry, your order or your claim.
Service providers
Email, website hosting, our CRM and accounting systems, all bound to use the data only for us.
Logistics and banks
Freight forwarders, customs agents and banks, where a shipment or a payment needs it.
Authorities and advisers
Where the law requires it, or where we need legal, tax or audit advice.
Where we appoint a distributor for your country, we may pass your enquiry to that distributor so they can serve you. We'll tell you when we do. We never sell personal data, and we never share it for someone else's marketing.
Some of these providers are outside the United Arab Emirates. When data leaves the UAE, we use providers that offer an adequate level of protection and contractual safeguards.
5. Your rights
What you can ask us to do.
Under UAE Federal Decree-Law No. 45 of 2021 on personal data protection, and under other laws that may apply to you, you can ask us to:
Show you
A copy of the personal data we hold about you, and where it came from.
Correct it
Fix anything wrong or out of date.
Delete it
Remove it, where there's no legal reason to keep it.
Stop or limit it
Withdraw consent, object to processing, or ask us to restrict it. We'll still keep what the law says we must.
Use our contact form and pick "A privacy request". We answer within 30 days. If you're not happy with the answer, you can complain to the UAE Data Office, or to the authority in your own country.
If you're in the European Union, the EEA or the UK
The GDPR and the UK GDPR apply to our handling of your data. We rely on 4 legal bases: steps you ask for before a contract, and the contract itself (enquiries, quotes, orders, warranty claims); our legitimate interest in answering and following up business enquiries; our legal obligations (tax, customs and commercial records); and your consent for analytics cookies, which you can withdraw at any time. On top of the rights above, you can ask for your data in a portable format. When your data leaves the EEA or the UK, we use the European Commission's standard contractual clauses or an equivalent safeguard. You can complain to the data protection authority in your own country.
6. Keeping it safe
How your data is protected.
We keep personal data on systems with access control, encryption in transit and regular backups, and we give access only to the people who need it for their work. Our partners sign confidentiality obligations before any customer information is shared.
No system is perfect. If a breach puts your rights at risk, we'll tell you and the authorities as the law requires.
7. Changes to this page
We date every version.
When this page changes, we update the date at the top. Where a change matters to you, for example a new purpose or a new recipient, we'll tell you before it takes effect. Our General Terms and Conditions of Sale refer to this page, so the version in force on the date of your contract is the one that applies to it.